App Support
Contact
For help with the app, your account, or your data, email shannon@extremeshannon.com. Include the app version (Settings → About in the app) and a short description of the problem, and we’ll get back to you as soon as we can.
Frequently asked questions
How do I get an account?
ExtremeShannon is a private, invite-only app. Accounts are created from an invite link sent by the site administrator. If you believe you should have access, contact us at the email above.
I forgot my password
Use the password reset page and enter the email address on your account. You’ll receive a link to set a new password, which works for both the iOS app and the web portal.
My data isn’t syncing
- Check that your device has an internet connection.
- Sign out and back in — this refreshes your session.
- Make sure you’re running the latest version of the app.
- If it still doesn’t sync, contact support with the app version and what you were doing.
How do I delete my account or data?
You can delete individual records in the app or web portal at any time. To delete your account and all associated data, email us from the address on your account and we’ll confirm and complete the deletion. See the Privacy Policy for details on what we store.
Which devices are supported?
The ExtremeShannon app runs on iPhone with a recent version of iOS. The web portal at extremeshannon.com works in any modern browser.
Privacy
How we collect, use, and protect your data is described in our Privacy Policy.